Terms and Conditions – Simply Online Australia

Welcome to Simply Online. These Terms and Conditions govern your use of our website and your purchase of products from us. By accessing our site or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. Definitions

  • “Customer,” “You,” “Your” refers to the person accessing our website and/or purchasing products.
  • “Company,” “We,” “Us,” “Our” refers to Simply Online Australia.
  • “Products” refers to any goods sold by Simply Online.

2. Use of Website

You agree to use our website for lawful purposes only. You must not:

  • Republish or redistribute content without permission.
  • Use our content for commercial purposes without a license.
  • Post offensive, defamatory, or unlawful material.

3. Intellectual Property

All content on this website is owned by Simply Online or its licensors. You may not copy, reproduce, or distribute any material without written consent.

4. Shipping and Delivery

  • Accurate Information: Customers must provide complete and accurate shipping details during checkout. We are not responsible for delays or losses due to incorrect addresses.
  • Delivery Completion: Delivery is deemed complete once the courier confirms the parcel has been delivered to the address provided by the customer. This includes photographic or GPS evidence.
  • Risk of Loss: Upon confirmed delivery, risk of loss, theft, or damage passes to the customer. We are not liable for parcels lost or stolen after delivery.
  • Secure Delivery: Customers are responsible for ensuring their delivery location is secure. We recommend choosing a delivery address where someone is available to receive the parcel or selecting secure options like parcel lockers.
  • Express Shipping Option: For enhanced delivery security, we recommend selecting Express Shipping at checkout, which uses Australia Post’s premium service for faster and more reliable delivery.
  • Returned Items: If an item is returned due to incorrect address or failure to collect, the customer is responsible for reshipment costs.

5. Refunds and Returns

Please refer to our Refund Policy for details on eligibility, timeframes, and procedures. Refunds are not provided for items lost or stolen after confirmed delivery.

6. Comments and Reviews

Comments posted on our website reflect the views of the individual and not Simply Online. We reserve the right to remove any content deemed inappropriate or offensive.

7. External Links

We may link to third-party websites. We are not responsible for the content, accuracy, or privacy practices of these external sites.

8. Privacy

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

Simply Online is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. We are not responsible for delays, losses, or damages caused by third-party couriers or service providers.

10. Code of Conduct

We maintain a respectful environment. We reserve the right to block or refuse communication from individuals who use offensive, abusive, or threatening language.

11. Legal Compliance

Our policies comply with the Australian Consumer Law. For more information, visit the ACCC website and Consumer.gov.au.

12. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of our website constitutes acceptance of any changes.